I’m Matt Hogan, the Head of Customer Success at Intricately. My background includes years of experience in a management role with the responsibility of designing and implementing my vision for customer success & customer experience. Outside of business, I enjoy sailing & surfing as much as possible, and if I can't do that - golf. All activity is intermixed with wines I can't afford :)
In this chapter, we predict trends for 2020 based on our analysis of the global adoption of APM.
In this chapter, we apply our analysis of our global database to bring you the total addressable market for APM.
Our goal in this chapter is to explain the foundation of APM and highlight the trends for 2020. If you’re new to APM or work in APM, this is an excellent primer on the industry today.